Privacy Policy

1. Introduction

CoPixel Service ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we look after your personal data when you visit our website (copixelservice.space) and tells you about your privacy rights under the UK General Data Protection Regulation (UK GDPR) and the California Consumer Privacy Act (CCPA).

2. Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data: First name, last name, company name.
• Contact Data: Email address, telephone number.
• Technical Data: IP address, browser type and version, time zone setting, and operating system.
• Support Data: Information regarding your technical issues submitted via our ticketing system.

3. How We Use Your Data

We will only use your personal data for the following purposes:

• To provide remote IT support and manage your requests.
• To process payments and prevent fraud.
• To comply with legal and regulatory obligations.
• For marketing and advertising purposes (e.g., Google Ads tracking), only where you have provided explicit consent.

4. Remote Access & Security

During a remote support session, our technicians may view your screen. We use industry-standard, secure, encrypted software. We do not silently collect background data, and the client must explicitly grant access for every session. We do not store or copy your personal files unless explicitly requested for backup purposes.

5. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, or restriction of processing. To exercise these rights, please contact us at support@copixelservice.space.