Terms of Service

1. Agreement to Terms

By accessing our website at copixelservice.space and utilizing our remote IT support services, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the service.

2. Remote Support Consent

By requesting technical support, you authorize CoPixel Service and its technicians to remotely access your computer, network, or server. You acknowledge that:

• You remain in control of the session and can terminate it at any time.
• It is your responsibility to back up all software, data, and files before the service session begins. CoPixel Service is not liable for incidental data loss.

3. Transparent Pricing & Billing

All fees for services are presented upfront (e.g., flat-rate fixes or monthly retainers). There are no hidden charges. Payments are processed securely via third-party gateways, and invoices are issued in GBP (£) or USD ($).

4. Refund & Cancellation Policy

"No Fix, No Fee" Guarantee: For individual flat-rate PC/Mac troubleshooting, if we cannot diagnose or resolve your issue, you will not be charged, or a full refund will be issued.

Monthly Retainers (B2B): Subscriptions can be canceled at any time with 30 days' notice. Refunds are not provided for partial months of service already rendered.

5. Disclaimer of Warranties

Our services are provided on an "AS IS" and "AS AVAILABLE" basis. While we strive for absolute excellence, CoPixel Service makes no warranties, expressed or implied, regarding the permanent resolution of third-party software bugs or hardware failures beyond our control.

6. Contact Information

If you have any questions about these Terms, please contact us at:
Phone: +44 7446 353695
Email: support@copixelservice.space